TERMS & CONDITIONS

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use, and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.

 

We collect, use, and are responsible for certain personal information about you. When we do so we are subject to the General Data Protection Regulation, which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

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Key terms

It would be helpful to start by explaining some key terms used in this policy:

 

We, us, our: Roseberry Hill Farm & Country Ltd

Personal information: Any information relating to an identified or identifiable individual

Special category personal information: Personal information revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs, or trade union membership, genetic and biometric data, data concerning health, sex life, or sexual orientation, personal information relating to children under 18.

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Personal information we collect about you

We may collect and use the following personal information about you:

• your name and contact information, including email address and telephone number, and company details

• Information to enable us to check and verify your identity, eg your date of birth

• your gender information

• location data

• your billing information, and transaction

• your contact history,

• information from accounts you link to us, eg Facebook

• Information about how you use our website, IT, communication, and other systems

• your responses to surveys, competitions, and promotions

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This personal information is required to provide services to you. If you do not provide the personal information we ask for, it may delay or prevent us from providing services to you.

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How your personal information is collected

We collect most of this personal information directly from you—in person, by telephone, text or email[ and/or via our website. However, we may also collect information:

• from publicly accessible sources, eg Companies House;

• directly from a third party, eg:

  • your employer

  • credit reference agencies;

  • customer due diligence providers;

• from a third party with your consent, eg your bank or building society

• from cookies on our website—for more information on our use of cookies, please see our cookies policy

• via our IT systems, eg:

  • automated monitoring of our websites and other technical systems, such as our computer networks and connections, access control systems, communications systems, email, and instant messaging systems;

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How and why we use your personal information

Under data protection law, we can only use your personal information if we have a proper reason for doing so, eg:

• to comply with our legal and regulatory obligations;

• for the performance of our contract with you or to take steps at your request before entering into a contract;

• for our legitimate interests or those of a third party; or

• where you have given consent.

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A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

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The below explains what we use (process) your personal information for and our reasons for doing so:

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What do we use your personal information for? (Our reasons)

• To provide services to you for the performance of our contract with you or to take steps at your request before entering into a contract

• To prevent and detect fraud against you for our legitimate interests or those of a third party, ie to minimise fraud that could be damaging for us and for you

• Conducting checks to identify our customers and verify their identity to comply with our legal and regulatory obligations

• Screening for financial and other sanctions or embargoes

• Other processing is necessary to comply with professional, legal, and regulatory obligations that apply to our business, eg under health and safety regulation

• Ensuring business policies are adhered to, eg policies covering security and internet use for our legitimate interests or those of a third party, ie to make sure we are following our own internal procedures so we can deliver the best service to you

• Operational reasons, such as improving efficiency, training, and quality control for our legitimate interests or those of a third party, ie to be as efficient as we can so we can delivery the best service for you at the best price

• Ensuring the confidentiality of commercially sensitive information for our legitimate interests or those of a third party, ie to protect trade secrets and other commercially valuable information

• To comply with our legal and regulatory obligations

• Statistical analysis to help us manage our business, eg in relation to our financial performance, customer base, product range, or other efficiency measures for our legitimate interests or those of a third party, ie to be as efficient as we can so we can delivery the best service for you at the best price

• Preventing unauthorised access and modifications to systems for our legitimate interests or those of a third party, ie to prevent and detect criminal activity that could be damaging for us and for you

• To comply with our legal and regulatory obligations

• Updating customer records for the performance of our contract with you or taking steps at your request before entering into a contract

• For our legitimate interests or those of a third party, eg making sure that we can keep in touch with our customers about existing orders and new products

• Statutory return so comply with our legal and regulatory obligations

• Ensuring safe working practices, staff administration, and assessments to comply with our legal and regulatory obligations

• For our legitimate interests or those of a third party, eg to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you

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Marketing our services to:

• existing and former customers;

• third parties who have previously expressed an interest in our services;

• third parties with whom we have had no previous dealings.

• For our legitimate interests or those of a third party, ie to promote our business to existing and former customers

• Credit reference checks via external credit reference agencies for our legitimate interests or those of a third party, ie to ensure our customers are likely to be able to pay for our products and services

• External audits and quality checks, eg for ISO or Investors in People accreditation and the audit of our accounts for our legitimate interests or those of a third party, ie to maintain our accreditations so we can demonstrate we operate at the highest standards to comply with our legal and regulatory obligations

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The above table does not apply to special category personal information, which we will only process with your explicit consent.

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Promotional communications

We may use your personal information to send you updates (by email, text message, telephone, or post) about our services, including exclusive offers, promotions, or new services.

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We have a legitimate interest in processing your personal information for promotional purposes (see above ‘How and why we use your personal information). This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.

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We will always treat your personal information with the utmost respect and never sell OR share it with other organisations outside the Roseberry Hill Farm & Country Ltd. group for marketing purposes.

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You have the right to opt out of receiving promotional communications at any time by:

• contacting us at info@roseberryhill.co.uk

• using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts

• or write to Roseberry Hill Farm & Country Ltd, Morton Grange, Nunthorpe, Middlesbrough, TS7 0PE

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We may ask you to confirm or update your marketing preferences if you instruct us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.

 

Whom we share your personal information with

We routinely share personal information with:

• third parties we use to help deliver our services to you, eg shipping companies, third party payment service providers;

• third parties approved by you, eg third party payment providers;

• credit reference agencies;

• our insurers and brokers;

• our bank

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We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers relating to ensure they can only use your personal information to provide services to us and to you.

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We may also share personal information with external auditors, eg in relation to ISO accreditation and the audit of our accounts.

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We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.

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We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymised but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

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We will not share your personal information with any other third party.

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Where your personal information is held

Information may be held at our offices and those of our service providers, representatives, and agents as described above (see above: ‘Who we share your personal information with’).

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How long your personal information will be kept

We will keep your personal information while you have an account with us or we are providing services to you. Thereafter, we will keep your personal information for as long as is necessary:

• to respond to any questions, complaints, or claims made by you or on your behalf

• to show that we treated you fairly

• to keep records required by law.

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We will not retain your personal information for longer than necessary for the purposes set out in this policy.

Different retention periods apply for different types of personal information.

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When it is no longer necessary to retain your personal information, we will delete or anonymise it.

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Your rights

You have the following rights, which you can exercise free of charge:

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• Access the right to be provided with a copy of your personal information (the right of access)

• Rectification rights require us to correct any mistakes in your personal information

• To be forgotten right to require us to delete your personal information—in certain situations

• Restriction of processing the right to require us to restrict the processing of your personal information — in certain circumstances, eg if you contest the accuracy of the data

• Data portability right to receive the personal information you provided to us, in a structured, commonly used, and machine-readable format and/or transmit that data to a third party — in certain situations

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To object right to object:

• at any time to your personal information being processed for direct marketing (including profiling);

• in certain other situations to our continued processing of your personal information, eg processing carried out for the purpose of our legitimate interests.

• Not to be subject to automated individual decision-making the right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you

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For further information on each of those rights, including the circumstances in which they apply, please contact us or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

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If you would like to exercise any of those rights, please:

• email, call, or write to us—see below: ‘How to contact us; and

• let us have enough information to identify you (eg your full name, address, and customer or matter reference number);

• let us have proof of your identity and address (a copy of your driving license or passport and a recent utility or credit card bill); and

• let us know what right you want to exercise and the information to which your request relates.

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Keeping your personal information secure

We have appropriate security measures to prevent personal information from being accidentally lost, used, or accessed unlawfully. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

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We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

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How to complain

We hope that we can resolve any query or concern you may raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or by telephone: 0303 123 1113.

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Changes to this privacy policy

This privacy notice was published on 31/03/2022 and last updated on 31/03/2022.

We may change this privacy notice from time to time—when we do we will inform you via our website

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How to contact us

Please contact us by post, email, or telephone if you have any questions about this privacy policy or the information we hold about you. Our contact details are shown below:

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Our contact details

Roseberry Hill Farm & Country

Morton Grange, Nunthorpe

North Yorkshire

07706876920

info@roseberryhill.co.uk